Frequently Asked Questions

Answers to the questions we hear most, covering services, process, pricing, service area, and credentials.

Services

What services does Stauffer Custom Basements offer?+

We handle basement remodeling, whole home renovations, kitchen remodeling (design, cabinets, and countertops), bathroom remodeling (tile, tub to shower conversions, and countertops), ADU construction, and home additions.

Do you specialize in one type of project?+

Basement remodeling is where we started and where we do the most work, but the same crew handles kitchen, bathroom, and whole home projects too.

Can you handle a project that spans multiple rooms?+

Yes, that's what our whole home renovation service is built for: one schedule and one crew across several rooms instead of treating each as a separate job.

Process & Timeline

How does a project with you actually start?+

It starts with an in-person consultation where we look at the space and talk through what you want. From there you get a detailed proposal before anything is scheduled. See our full process for more detail.

How long does a typical basement remodel take?+

Most full basement remodels run six to twelve weeks, depending on the size of the space and how much framing is needed versus finishing an already-framed layout.

Do you handle permitting?+

Yes. We pull the required permits for basement, ADU, and addition work as part of the project rather than leaving that step to the homeowner.

Can I live in my home during the project?+

In most cases yes, though it depends on the scope and which parts of the home's utilities are affected. We'll walk through what to expect for your specific project during the consultation.

Pricing & Proposals

How do you price a project?+

Every project gets a detailed, written proposal based on the specific scope, materials, and finishes you choose. We don't give ballpark numbers over the phone without seeing the space first.

Will I get a firm price before work starts?+

Yes, your proposal includes a firm number before any work begins. We don't start construction on a verbal estimate.

Do you require a deposit?+

Standard remodeling deposit and payment terms apply and will be laid out clearly in your proposal before you sign anything.

Service Area

What areas do you serve?+

We build across Utah County and Salt Lake County, from our home base in Lehi to cities like Orem, Provo, American Fork, Salt Lake City, and Murray.

Do you travel outside of Utah County?+

Yes. Besides Utah County, we also take on projects in Salt Lake County, including Salt Lake City, West Jordan, Murray, Midvale, Millcreek, and South Salt Lake.

Credentials & Warranty

Is Stauffer Custom Basements licensed and insured?+

Yes, we're licensed and insured for the work we take on, and can provide verification of both.

Are you a veteran owned business?+

Yes, Stauffer Custom Basements is veteran and family owned.

Still have a question?

Reach out and we'll get you a straight answer.

Get a Free Quote